
| Day 1, 15 May 2013 | |
| 0900 | WELCOME ADDRESS Benny Pua, President, Textile & Fashion Federation (Singapore) |
| 0930 | WELCOME ADDRESS Steve Newbold, General Manager, Top Right Group and WGSN Asia Pacific |
| 0940 |
Keynote THE WGSN FORECAST 2013 With increasing affluence across Asia and rising aspirations, the Asian customer’s expectations of service are shifting dramatically. WGSN examines how the retail and fashion industries will need to adapt to ensure they continue to compete successfully in the next 12 months. Tapping into major shifts in consumer behaviour, purchasing priorities, and the path to purchase and insight from newly available sources of data, WGSN’s future vision for the industry will provide a road map to how to fulfill the desires of the new Asian fashion customer. Ruth Marshall-Johnson, Head of Consultancy, WGSN |
| 1015 |
Singapore Shopping Survey: Research Report SERVICE FIRST In an increasingly competitive Asian consumer market, where the product playing field is levelled, service becomes a key differentiator and understanding your business’s service experience is crucial. TaFf, the service standards agency, and GFK leaders in Global Mystery Shopping, reveal the results of a specially commissioned mystery shopper survey which unveils the challenges facing Singapore’s fashion retail service industry. In an exclusive session, results from the study will shine a spotlight on the strengths of fashion style advisors and sales personnel and identify solutions in areas of weakness for better serving the Asian fashion shopper. Nehal Medh, Managing Director, GfK Consumer Experiences |
| 1100 | TEA BREAK |
| 1120 | Case-studies THE NEW SALES ASSOCIATE: ACTIVATING AMBASSADORS WITHIN YOUR ORGANISATION Fashion sales associates now have a bigger role to play than just to serve the customer, they have to rely on their passion and taste for fashion to influence choices, drive sales and sometimes even foster one to one relationships. The beauty industry is at the forefront of showing how activating sales staff as offline and online advocates can help build brands and grow them loyal fans. Here we look at how new sales and customer service training techniques improve your sales, your service levels and help retain staff. Simone Pederson, Founder, Red Scout |
| 1200 | Keynote and Panel SERVICE BRANDING: DESIGNING YOUR “MOMENTS” How can fashion brands empower their service staff to deliver creative, exciting solutions on the shop floor and be on-brand as well? This panel will engage service specialists and retailers to relate how they’ve elevated the customer‘s experience. Ann Kositchotitana, Founder and Managing Director, Front Row Group Marcello Pace, President Retail – Emerging Markets, Bata |
| 1300 | LUNCH AND NETWORKING |
| 1400 |
Case-studies and Q&A WINNING THE ASIAN FASHION CONSUMER AND BUILDING BRAND LOYALTY Burgeoning middle classes and rising disposal incomes across many Asian economies is attracting more and more international competitors into Asian markets. This session will offer insights into how to compete against Fashion’s multi-national operators and differentiate your business as well as provide strategies for winning market-share, connecting with customers and building a strong and scalable brand. Dr Peter Lau, Chairman and Chief Executive, Giordano International Limited Douglas Young, Founder and Chief Executive Officer, Goods of Desire (G.O.D) |
| 1500 | Keynotes and panel MOVING YOUR ONLINE OFFER FORWARD WITH THE CUSTOMER How are the best online fashion retailers distinguishing their offer in a continually crowded market place? What can offline retailers looking to move online and those pursuing omni-channel policies learn from pure play fashion operators around service and content and how is the Asian online fashion shopper changing? In this session we hear from international and Asian based online fashion retailers about this fast evolving shopper and access his shopping habits with an exclusive research from a specialist ecommerce analyst. Harry Markl, Regional Managing Director, ZALORA Southeast Asia Stephanie Phair, Managing Director, The Outnet.Com Malcolm Pinkerton, Senior Ecommerce Analyst, Planet Retail |
| 1600 | TEA BREAK |
| 1615 | Keynotes and panel CREATING COMPELLING STORE EXPERIENCES Will the traditional store become extinct? In new world retailing, where online rises as a growth hero, traditional stores are transforming into engagement zones to enthral, delight and captivate the customer. No longer just a point of sale, brick and mortar stores serve a higher messaging purpose; to enhance engagement via an experience based offer. What is the Asian consumer looking for in store, and how can you make it a captivating and essential part of your brand proposition? Jennifer Fall, Asia Brand Director, Galeries Lafayette Wayne Milano, Senior Vice President Asia, Abercrombie & Fitch Darren Watson, Creative Director, FITCH Southeast Asia and Greater China |
| 1715 | Briefing and discussion THE STOPOVER SHOPPER: HOW TO MAXIMISE THEIR VISIT FOR YOUR PROFITS Singapore welcomed over 7.1million visitors in the first half of 2012. In this session, we discuss marketing strategies to attract the stopover shopper and hear from tourist retail specialists about how to drive traffic and sales and provide an outstanding experience for the holiday shopper. Aida Bayoud, Vice President Retail, Value Retail Management China Stefan Ellrott, Country Manager, Global Blue Singapore |
| 1750 | Closing Comments Steve Newbold, General Manager, Top Right Group and WGSN Asia Pacific |
| 1800 | ASIA FASHION SUMMIT NETWORKING RECEPTION |
| Day 2, 16 May 2013 | |
| 0900 | WELCOME ADDRESS |
| 0930 |
Keynote Presentation GOING FOR GROWTH IN THE WORLD OF CHANGE |
| 1030 | TEA BREAK |
| 1050 | Case-studies BUILDING A FAST FASHION BRAND FOR ASIA |
| 1140 | Case-studies 5 RETAILING TRENDS YOU WILL WANT TO WATCH The scope of the retail industry is quickly evolving as factors such as mobile technology, retailer expansion into global markets, and supply chain sophistication affect how business is being done. Learn how many important retailers are changing the game by taking risks with new strategies and finding great success. Mercedes Gonzalez,Director, Global Purchasing Companies |
| 1230 | LUNCH |
| 1400 | Case-studies This session highlights the importance of native advertising in the future race to reach consumers through the social media and mobile. The presentation will educate the audience on the importance of developing a voice, personality, and story for a brand. Saynt will provide personal stories of brands which have developed global followings, by telling and retelling a compelling brand story exclusively through social media profiles as well as review of best practices by leading marketers including Burberry, Louis Vuitton, Alice & Olivia, DKNY and Net-a-porter. Daniel Saynt, CEO and Chief Creative Officer, Socialyte |
| 1450 | Interview Colin McDowell, Leading Fashion Commentator |
| 1540 | TEA BREAK |
| 1600 | Panel Discussion Massimo Prando, Managing Director, RTT Asia Pacific |
| 1650 | VIRTUAL FASHION DESIGN PRIZE AWARD |
| 1700 | CLOSING COMMENTS |
| Day 3, 17 May 2013 : WORKSHOPS | |
1000 - 1200 hours Morning sessions (choose one) |
Workshop 1 THE SILENT SALES PERSON The reality of visual merchandising is that it is not a basic composition of decorating elements. Rather, the goal is to subliminally communicate to the consumer an idea of your branding image. Learn how consumers interpret their surroundings and get insight to new visual merchandising techniques. Mercedes Gonzalez, Director, Global Purchasing Companies Workshop 2 |
1400 - 1600 hours Afternoon sessions (choose one) |
Workshop 3
Workshop 4 Lena Lim, Director, Browzwear Solutions Pte Ltd Massimo Prando, Managing Director, RTT Asia Pacific |
| AFS SEMINARS @ BLUEPRINT The Pit Building, 1 Republic Boulevard Runway Lounge Paddock 3 |
|
| 17 May 1000 |
Workshop 1 For trade show attendees only |
| 17 May 1100 |
Workshop 2 For trade show attendees only |
| 17 May 1700 |
Workshop 3 For trade show attendees only |
| 18 May 1400 |
Workshop 4 Open to public |
| 18 May 1500 |
Workshop 5 Open to public |
| 19 May 1400 |
Workshop 6 Open to public |
